All posts by Inka

Strategy to reduce sickness absence due to musculoskeletal disorders at Royal Mail

At the recent Health and Wellbeing @Work conference in Birmingham, Royal Mail’s Lead Ergonomist, Corinne Parsons, presented how they had planned their strategy for reducing absence due to musculoskeletal disorders. As background information Ms. Parsons highlighted that the main long-term sickness absence causes at Royal Mail are mental health (20%), musculoskeletal disorders (23%), and injury (23%). Furthermore, they have an ageing workforce and their workforce is 85% male. Continue reading

Healthy workplaces go beyond preventing illness and promote good health

Britain’s Healthiest Workplace has found that employees with flexible hours and the ability to work from home report lower absences and greater job satisfaction, and consider themselves to be in better physical and mental health. Those with inflexible hours, who are office-based and who face long commutes, are less productive and in poorer health. Continue reading

Honeydew Engage Fair Processing Notice

In this fair processing notice, “The client” or “the controller” means employer organisations, who contract Honeydew services. “Personal information” means information about the employees of the client, and from which the employee could be identified, including information which may be protected under the privacy or current data protection laws. Continue reading

Honeydew’s call centre partner entered for record number of awards

Honeydew’s contact centre partner, Ventrica, goes from strength to strength. Ventrica help deliver Honeydew’s Day-1 Absence Reporting service, which runs on the Engage platform.

Record number of awards for customer service in the last three years

This year Ventrica has already won awards for ‘Best Outsourcing Partnership’ and ‘Best Advisor’ in the London & South East Contact Centre Awards and are up for a record five awards in the European Contact Centre and Customer Service Awards that are announced at the end of November. Continue reading