Calls handled by trained data administrators - not machines!
Dedicated 03-number with a personal greeting and messages
80% of calls answered within 20 seconds
Immediate email and SMS alerts
Training
Online tutorial videos
Manager training via webinars
Super user training on demand
Employee leaflets and flyers available to customise
Holidays
Self-service holiday requests
Personal leave entitlements
Email notifications to manager and employee
Carry-over days supported
Team view holiday calendar option
Calendar feed for Outlook or Google Calendar
System administration
Employee updates handled via online forms, file uploads or automated API
Multi-tier organisation structure
Customisable work patters
Comprehensive absence reasons dictionary
Custom fields e.g. sick pay terms
Data access defined per user and easily granted or revoked
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