Privacy & Cookies

Honeydew Health Ltd / /

Privacy Policy

This privacy policy sets out how Honeydew Health Ltd uses and protects any information that you give Honeydew Health Ltd when you use this website.

Honeydew Health Ltd is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

Honeydew Health Ltd may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from May 2018.


What we collect and how it is used


Personal Information

During the Registration Process for creating a user account, we request your name and email address. You will also be asked to choose a unique password, which will be used solely for the purpose of providing access to your user account. Your name and email address will be used to inform you regarding new services, releases, upcoming events and changes in this Privacy Policy Statement. Honeydew Health Ltd will have access to third party personal information provided by you as part of using Honeydew Health Ltd Services such as contact information related to your employee lists stored in the Engage absence database. This information may include third party names, dates of birth, email addresses and phone numbers and will be used for servicing your requirements as expressed by you to Honeydew Health Ltd and solely as part and parcel of your use of Honeydew Health Ltd Services. We do not share this third party personal information with anyone for promotional purposes, nor do we utilize it for any purposes not expressly consented to by you.

More detail about data collected by employers and processed by Honeydew Health Ltd using Engage absence management service can be found in our Engage Fair Processing Notice 2018

More detail about data collected by employers and processed by Honeydew Health Ltd using Resolve case management service can be found in our Resolve Fair Processing Notice 2018


We may disclose your personal information if we are under a duty to disclose or share visitor’s personal data in order to comply with any legal obligation, or in order to enforce or apply our terms of use and other agreements.



We post user testimonials on the website. These testimonials may include names and we acquire permission from our users prior to posting these on the website. Honeydew Health Ltd is not responsible for the Personal Information users elect to post within their testimonials.


Usage Details

Your usage details such as time, frequency, duration and pattern of use, features used and the amount of storage used will be recorded by us in order to enhance your experience of the Honeydew Health Ltd services and to help us provide you the best possible service.


Contents of your User Account

We store and maintain absence data, reference files, documents, task lists, emails and other data stored in your user account at our facilities in the United Kingdom. In order to prevent loss of data due to errors or system failures, we also keep backup copies of data including the contents of your user account. Hence your files and data may remain on our servers for a short period even after deletion or termination of your user account. We assure you that the contents of your user account will not be disclosed to anyone and will not be accessible even to employees of Honeydew Health Ltd except in circumstances specifically mentioned in this Privacy Policy Statement and Terms of Services. We also do not process the contents of your user account for serving targeted advertisements.


Financial Information

In case of services requiring payment, we request credit card or other payment account information, which will be used solely for processing payments. Your financial information will not be stored by us except for the name and address of the card holder, the expiry date and the last four digits of the Credit Card number. Subject to your prior consent and where necessary for processing future payments, your financial information will be stored in encrypted form on secure servers of our reputed Payment Gateway Service Provider who is beholden to treating your Personal Information in accordance with this Privacy Policy Statement.


Visitor Details

We use the Internet Protocol address, browser type, browser language, referring URL, files accessed, errors generated, time zone, operating system and other visitor details collected in our log files to analyse the trends, administer the website, track visitor’s movements and to improve our website.



We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online. All information you provide to us is stored on our secure servers. Any payment transactions will be encrypted.


How we use cookies

We use temporary cookies to maintain login sessions on Engage. When you log in, a cookie is stored on your computer to allow you to access registered areas of the website. The temporary cookies will be removed from your computer each time you close your browser. If you have cookies turned off, you will not be able to log in.

We may from time to time use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We use this information for statistical analysis purposes and may use it to customise our email communication to users.

We may also from time to time employ the services of a third party agent to analyse statistical and aggregate data about our website content and user base. This aggregated information is not personally identifiable and is employed in improving website functionality and offerings. To this end, these third parties may employ the use of cookies and/or pixel tags in providing their services. While these third party cookies are not tied to your Personal Information, Honeydew Health Ltd does not have access to these cookies nor are we responsible for them.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.


Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.


Access to personal information

You have a right to request access, to view or to obtain copies of what information we hold about you and to have it amended should it be inaccurate. You may also request that information is deleted, but there are some circumstances where we are required to keep records so will not be able to comply with this. You can request this information using any of the contact details below.

We will respond to your request within one month. We may need to request additional information to establish your identity including date of birth, address, and any contact details that we hold to ensure that others are not trying to access your data.


Raising concerns

If you have any concerns about the data we hold about you or how we use and process it, please contact our data protection officer in the first instance (see contact details). If you are still not satisfied you may contact the Information Commissioner’s Office.

Honeydew Health Ltd is registered with the ICO (registration number Z3434877)


Contact details

Write to us at: Honeydew Health Ltd


8-9 Ship Street

Brighton BN1 1AD

e-mail us at:
Call us on: +44(0) 20 3286 2133
Name of data protection officer: Inka Howorth

Information Commissioner



0303 123 1113