Tag Archives: surveys and research

73% find Engage easy to use

The latest Honeydew Customer Satisfaction survey closed at the end of March. Engage software received an overall score of 4 out of 5. Out of the 203 respondents, 73% find Engage “easy” to use.

“Very user friendly & easy to use”
“Easy to follow”
“Intuitive & easy to navigate”

76% said Engage helped them manage Covid-19

We are glad to report that 76% of our users told us that our service helped manage absence during the Coronavirus pandemic.

We were quick to create a new Coronavirus absence category and new absence causes were added along the way to respond to the ever-changing situation.

Messages to employees were updated regularly so absentees and our call handlers worked very hard to ensure the correct absence information was logged in Engage.

Overall 4-star rating

Honeydew absence reporting service and customer support both received 4 out of 5.

“Efficient & Helpful”
“Brilliant, the perfect team”
“Great help when needed”

You said, we listened…

The most important feedback tells us what we can do better. Based on your comments we will focus on:

  • Accessibility of our services
  • Helping newly hired or promoted managers with training
  • Emphasising politeness, fairness and kindness in call handler training

Some managers asked to create tasks manually. This feature has already shipped!

We’ve also improved the way expected return dates are captured.

You can find notes about other new features on our blog.

XpertHR absence survey 2017 shows rising absence levels

For the first time since 2009, XpertHR annual absence survey 2017 shows an average absence level above 3%. Among the 588 survey respondents that provided data on absence rates for 2016, the national average stood at 3.2% of working time, equivalent to 7.4 days per employee. To help compare with the preferred metric used in CIPD annual absence survey, this year’s median figure in XpertHR data was 6.6 absence days per employee. In 2016 CIPD reported a median level of 6.3 days per employee.  Continue reading

Right to return within one year of absence?

The Resolution Foundation published a report titled Retention Deficit in June 2016 to discuss the challenge of increasing employment level among disabled people. This article provides a summary of the report and recommendations. All the recommendations put forward here are those of the report authors.

Despite the employment rate sitting at a record high, the government has positioned halving the disability employment gap as a central challenge for the UK labour market. Progress in employment rates among the disabled has been modest at best, but large geographic variations in disability employment rates give reason to hope that improvements are possible. Continue reading

Presenteeism vs work as means of rehabilitation

The Institute of Employment Studies (IES) published a review of presenteeism in May 2016. Occupational Health & Wellbeing reported that the headline finding of the report was that presenteeism can be beneficial. Reading the report itself, it is obvious that the writers use a different definition of ‘presenteeism’ from the one we at Honeydew would use. Continue reading

Get your line managers on board to reduce absence

XpertHR published results of a new absence management survey this week. The findings of the survey, which focused on how companies tackle absence, confirm what we already knew: Line managers are in a key role when it comes to managing absence. The respondents had ranked their most and least effective absence management initiatives and 4 of the top 5 had to do with getting line managers more involved in the process. Continue reading

CIPD Absence Management Survey 2015 – Cost of absence needs more focus

CIPD and Simplyhealth have released the results of their annual Absence Management Survey 2015. The headline finding is a slightly higher level of absence at 6.9 days per employee per year compared to last year’s figure of 6.6 days. The survey sample size this year was smaller at just 578 companies and, according to the absence levels breakdown table, only 396 (69%) of the respondents could report what their absence level was. Continue reading

XpertHR Absence Survey 2015 – Cost of absence still just guesswork

On 5th October, XpertHR published the findings from its Absence Survey 2015. Their survey respondents from 670 companies declared an average absence level of 2.8% or 6.5 days per employee per year. The CIPD annual absence survey normally reports absence figures using the median value to avoid the numbers being skewed by extremely high or low absence figures. To provide an easier comparison, XpertHR study shows a median of 2.5% (5.7 days). In 2015, CIPD reported a median absence level of 6.9 days per employee, up from 6.6 in 2014. In terms of cost of absence, XpertHR survey reports an average cost of absence of £561 per employee per year. This can be compared to CIPD’s median cost, which for 2015 is £554.

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