Tag Archives: news

Post-Brexit – what now?

Two weeks have passed since the Brexit vote. It has been a tumultuous time both in the UK and globally. The Prime Minister has resigned and the 2 leading characters of the leave campaign, Boris Johnson and Nigel Farage have both stepped down. No one seems keen to take on the challenge of implementing the Brexit referendum outcome. Continue reading

Brexit – how will it affect employment law?

The big day of Brexit referendum is tomorrow 23rd June 2016. One of the popular arguments for voting to leave the EU has been excessive bureaucracy and regulation imposed on the UK by the common market. What is unclear is how things would change, should a Brexit take place. This uncertainty affects the HR field as well as other walks of life and business. There have been several high profile employment tribunal cases in recent years that have escalated to the European Court of Justice (ECJ). Will those court rulings on holiday pay, overtime etc. simply be overturned with a return to status quo before them? Continue reading

Our Day-1 call centre wins ‘Call Centre of the Year’

Ventrica, the call centre that delivers Honeydew’s Day-1 absence reporting lines has won a ‘Contact Centre of the Year’ award. Southend-based Ventrica won the prize in London & South East Contact Centre Awards 2016.

Engage absence management software subscriptions can be packaged with a 24-7 telephone service so that employees can report their absence conveniently at any time of the day and up-to-date, complete data is recorded from first day of absence. Ventrica provides this absence reporting and data capturing service to Honeydew‘s clients. We have been working with the call centre since 2012.

Managing Director and founder of Ventrica, Dino Forte commented, “We are absolutely delighted and honoured to win this fantastic accolade. I would like to thank both our wonderful customers for giving us the chance to work with them and also our own incredible team of customer service professionals who have gone above and beyond in their passion and hard work to provide exceptional customer experiences.

Service is increasingly being seen as a huge differentiator for UK and global brands whether operating on the high street or on-line. At Ventrica we believe we are at the forefront of delivering exceptional omni-channel and multi-lingual customer experiences for some of the World’s most recognised brands whether on the phone, email or via social platforms.”

More about Ventrica’s award

Shared parental leave is a win-win

In the UK, new rules about shared parental leave were introduced in April 2015 to encourage – or allow – dads to spend more time with their children. The Economist wrote last week that “giving new mothers a reasonable amount of time off work—the ILO recommends at least 14 weeks—increases women’s participation in the labour force”. However, overly generous maternity leave schemes can harm women’s ability to return to the workplace after extended periods at home. Continue reading

Growth through productivity – our #1 aim

The Economist assessed Britain’s economic situation in the wake of the 2015 General Election results stating that “productivity growth has been the missing ingredient of Britain’s economic recovery. In 2014 output per hour worked was 1.3% lower than in 2011, and some 14% beneath its pre-crisis trend. Much like predictions of interest-rate rises, forecasts of a return to productivity growth have come and gone. If productivity had grown as predicted by the Office for Budget Responsibility, Britain’s fiscal watchdog, in 2010, it would be 8.4% higher than it is today.”

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