Portesbery School Case Study


“We looked at other systems that were available and obviously Honeydew appealed to us the most at the time and we stayed since – and it has proved its worth.”

Portesbery School provides schooling and support for children and young people with Severe Learning Difficulties (SLD), sensory impairments, physical difficulties and challenging behaviour. The school is located in Surrey and has around 125 students places.

Portesbery School employs highly experienced staff who work to enhance pupils’ school experience and develop essential life skills. Together, they foster a safe, happy, fun and engaging environment in which all students are treated equally and fairly.


Before joining Honeydew’s service, Portesbery School was using a complex system that was difficult to use. It generated additional work and caused a number of challenges, such as:

  • Manual absence data collection
  • Complicated system
  • Data analysis and reporting unavailable
  • Manual tracking of trigger points
  • Delays in proactively managing absence

“We were using a different system and it was so clunky, it was just not user friendly and generated so much work to complete individual tasks that we thought there must be something better out there”



In 2017, after thorough research, Portesbery School decided to implement Honeydew’s Day-1 Absence Reporting. The implementation project was launched with the needs and requirements of the school at the forefront. Activities and milestones were mapped out in detail to ensure a smooth transition.

The Honeydew team managed the implementation process, at no additional cost, including:

  • Initial project launch meeting with key stakeholders
  • Outline of project responsibilities and deadlines
  • Support with data upload
  • Settings aligned with the absence policy
  • Bespoke communication materials provided for employees and managers
  • Training sessions for all managers

“The assistance and the support were great. It was great then to start with and has continued to be great all the way through.”


The Day-1 Absence Reporting service provides a 24/7 absence reporting line for Portesbery School staff to call when they are unable to attend work. Calls are answered by skilled and professional data administrators, who record the absence data in a central database “Engage”. Managers have real-time absence data that enables them to proactively manage employee absence.

With Honeydew, Portesbery School now benefits of:

  • User-friendly absence management software
  • Real-time absence data
  • Instant absence alerts and task reminders
  • Customisable reports
  • Absence trends analysis
  • Improved policy compliance
  • Prompts for Occupational Health referrals
  • Continuous account management support

“The responsiveness and support of the Honeydew Team are amazing, second to none. I have not experienced that with any other company.”

Contact us for more information!