Tag Archives: call centre

Honeydew’s call centre partner entered for record number of awards

Honeydew’s contact centre partner, Ventrica, goes from strength to strength. Ventrica help deliver Honeydew’s Day-1 Absence Reporting service, which runs on the Engage platform.

Record number of awards for customer service in the last three years

This year Ventrica has already won awards for ‘Best Outsourcing Partnership’ and ‘Best Advisor’ in the London & South East Contact Centre Awards and are up for a record five awards in the European Contact Centre and Customer Service Awards that are announced at the end of November. Continue reading

Our Day-1 call centre wins ‘Call Centre of the Year’

Ventrica, the call centre that delivers Honeydew’s Day-1 absence reporting lines has won a ‘Contact Centre of the Year’ award. Southend-based Ventrica won the prize in London & South East Contact Centre Awards 2016.

Engage absence management software subscriptions can be packaged with a 24-7 telephone service so that employees can report their absence conveniently at any time of the day and up-to-date, complete data is recorded from first day of absence. Ventrica provides this absence reporting and data capturing service to Honeydew‘s clients. We have been working with the call centre since 2012.

Managing Director and founder of Ventrica, Dino Forte commented, “We are absolutely delighted and honoured to win this fantastic accolade. I would like to thank both our wonderful customers for giving us the chance to work with them and also our own incredible team of customer service professionals who have gone above and beyond in their passion and hard work to provide exceptional customer experiences.

Service is increasingly being seen as a huge differentiator for UK and global brands whether operating on the high street or on-line. At Ventrica we believe we are at the forefront of delivering exceptional omni-channel and multi-lingual customer experiences for some of the World’s most recognised brands whether on the phone, email or via social platforms.”

More about Ventrica’s award