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In this fair processing notice, “The client” or “the controller” means employer organisations, who contract Honeydew services. “Personal information” means information about the employees of the client, and from which the employee could be identified, including information which may be protected under the privacy or current data protection laws.
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One of the key guiding principles of Data Protection legislation is that personal information should only be shared on a ‘need-to-know’ basis. Individuals who don’t need to know specific details about a person in order to do their job or to complete a task, shouldn’t be given access to those details. 
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Wellbeing is more than an avoidance of becoming physically sick. It represents a broader construct that includes physical, mental and social health. Employers play a key role in how employees feel at work and this will have a direct correlation on how well they perform.
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Honeydew’s contact centre partner, Ventrica, goes from strength to strength. Ventrica help deliver Honeydew’s Day-1 Absence Reporting service, which runs on the Engage platform.

Record number of awards for customer service in the last three years

This year Ventrica has already won awards for ‘Best Outsourcing Partnership’ and ‘Best Advisor’ in the London & South East Contact Centre Awards and are up for a record five awards in the European Contact Centre and Customer Service Awards that are announced at the end of November.
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Did you know that EU law prevents employers from carrying over the first four weeks of employees’ statutory annual leave? The only exception is when an employee is unable to take the leave because of sickness absence. If the leave is not taken, it is lost.

In the UK, employees are guaranteed 5.6 weeks of annual leave. Employers cannot give employees payment in lieu of their statutory minimum annual leave entitlement.


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Are you ready for GDPR?

September 28, 2017

A new General Data Protection Regulation (GDPR) will soon replace the old Data Protection Act (1998). The GDPR will apply in the UK from 25 May 2018. The government has confirmed that the UK’s decision to leave the EU will not affect the commencement of the GDPR.
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For the first time since 2009, XpertHR annual absence survey 2017 shows an average absence level above 3%. Among the 588 survey respondents that provided data on absence rates for 2016, the national average stood at 3.2% of working time, equivalent to 7.4 days per employee. To help compare with the preferred metric used in CIPD annual absence survey, this year’s median figure in XpertHR data was 6.6 absence days per employee. In 2016 CIPD reported a median level of 6.3 days per employee. 
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Proposal to incorporate OH into the NHS

Occupational physician Ian Torrance and Faculty of Occupational Medicine president Richard Heron recently suggested in BMJ editorial that ‘integration of the clinical specialty of occupational health (OH) into the NHS is long overdue’. Their argument was based on a viewpoint that current OH provision in UK puts employees of smaller companies and the unemployed at a disadvantage.
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Great news! Engage RTW tool for Android is now live in Google Play Store. The mobile app is free to download and can be used by any existing users of Engage web application. The features available in our app are currently restricted to the Return to Work (RTW) interviews, as the name suggests. The tool allows mobile and field-based managers to browse and complete the interview tasks directly on their Android device.
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In July 2013, new fees were introduced to pursue disputes against employers in the tribunal courts to defer employees from lodging unfounded claims. Type A claims for sexual harassment, unfair dismissal and discrimination cost claimants £1,200. Type B claims to recover unpaid wages or holiday pay cost the employees £390. This has had a major impact on the number of claims processed by the tribunal courts.
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